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Academic Medicine Podcast

Nov 4, 2019

“In this age of information overload, where people Google their symptoms, poll friends (and strangers) through social media, or even use an app long before they see a physician, it is more important than ever for us to build trust with our patients.”

Medical student Francie Hessel describes the importance of building that trust by meeting patients where they are and connecting with them person to person, not just doctor to patient. This essay was published in the Teaching and Learning Moments column in the November 2019 issue of Academic Medicine. Read the essay at